The booking is binding and, as a rule, unfortunately cannot be changed. However, if you contact us well in advance (72 hours) before a flight, we can often assist with rebooking. If you become ill before your flight, please contact customer service as soon as possible at 51422036.

We alternate between various flight regions in Zealand, Funen, and Jutland. In Jutland, we most often fly in the Silkeborg area. On Funen, we typically start in the area between Tommerup, Årslev, and Ringe. In Zealand, we set up flights in the Central Zealand region, which can include launch sites in Skibby, Ishøj, Roskilde, Jystrup, Ringsted, Sorø, Stenlille, Tølløse, Lejre, and other towns. The weather, and especially the wind direction on the flight day, is crucial in determining where we can take off from.

NOTE – The offered flight regions in Zealand and Jutland are indicative. If we can fly in the advertised flight region on the flight day, we will do so. If flying is not possible in the advertised region on the actual flight day, but is possible in another nearby region, the flight will proceed there. This ensures you get your flight on your desired day, if flying is possible at all.

The chosen launch site depends entirely on wind and weather conditions on the actual day, and is therefore only decided on the flight day itself, when it will be communicated via email and SMS.

On the flight day, you will receive information about the meeting location and time before 3:00 PM (and usually much earlier).

DreamBalloon only conducts flights when weather conditions are suitable for safe balloon flying. If the weather is not suitable for balloon flying on your booked flight day, you will receive notification by email and SMS on the day about the cancellation. As soon as the flight is cancelled, your booking number will be released, after which you can book yourself for a new flight date through the online booking system.

• The ground wind or altitude wind might have been too strong and exceeded the allowed limits. There might also have been a risk of gusts exceeding the limits.
• Rain may have been forecasted in the flight area. We cannot fly in the rain as it means poor visibility and the balloon will be heavier to fly. The balloon envelope can also be damaged by getting too wet.
• Thunderstorms, known as Cumuli Nimbus, may have been forecasted in the area. These are dangerous for the balloon, and we must not fly within 50 km of one.
• If your flight was a morning flight, there may have been poor visibility/fog in the morning, within our flight period, which then cleared up later in the day.

The changing Danish weather is one of the things that makes each hot air balloon flight a unique experience. However, the weather is also the factor in hot air ballooning that we simply cannot control. This means that the pilot sometimes cancels the planned flight because the wind and weather conditions are not suitable for a safe flight. Our pilots all have extensive experience, and it is the pilot who decides whether the weather on the current day is safe to fly in.

Our pilots always have safety as their highest priority. When they cancel a flight, either in advance by SMS/email, or in rare cases at the launch site, they will often give an explanation as to why. Our pilots make the decision about whether the weather is suitable for flying based on the most relevant and up-to-date weather reports that are available immediately before they notify passengers via SMS/email.

Occasionally, however, the weather will turn out to be different from what the forecast predicted. There are different weather forecasts, and they can be interpreted differently by different meteorologists. So, like everyone who works with weather and wind, we also sometimes make mistakes. Here are some of the general reasons why a pilot may choose to cancel a flight:

On the day of the flight, the pilot will send a text message and an email to all passengers. This will let you know whether or not the flight can proceed, and if so, exactly where and when to meet the pilot.

The pilot will send you this message no later than 3:00 PM before an evening flight. However, the message often comes earlier if possible, and we try to send it before noon if the weather forecast is clear. For a scheduled sunrise flight, the pilot will send the message no later than 9:00 PM the evening before.

DreamBalloon has an online booking system that you can access from the website. If you click on ‘Flight Calendar’ from the main page, you will be taken to an overview of flights. If you already have a ticket, you can book your desired flight in the desired flight area.

We try to have flights open for up to a month ahead and seats always available in all flight areas.